Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods. If you ordered several goods as part of a single order and these goods are delivered separately, the withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, took possession of the last item.

To exercise your right of withdrawal, you must inform us at:

Voss Spezial-Rad GmbH
Alte Schmiede 3
25582 Kaaks
Germany
Telephone: +49 (0) 4893 428 72 50
Email:

of your decision to withdraw from this contract by means of an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form provided below, but this is not mandatory.

You may also exercise your right of withdrawal using the “Withdraw from contract” function provided on our website. If you use this function, we will confirm receipt of your withdrawal without delay on a durable medium, usually by email.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery option offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. Any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us will not be reimbursed.

We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods or until you have provided evidence that you have returned the goods, whichever occurs first.

You must return or hand over the goods without undue delay and, in any event, no later than fourteen days from the day on which you inform us of your withdrawal to:

Voss Spezial-Rad GmbH
Alte Schmiede 3
25582 Kaaks
Germany

The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct cost of returning the goods. Goods that, due to their nature, cannot normally be returned by post will be collected by a freight carrier. The direct cost of returning such goods is estimated at no more than 149 Euro.

You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete this form and return it to us.

To:
Voss Spezial-Rad GmbH
Alte Schmiede 3
25582 Kaaks
Germany
Email:

I/We hereby give notice that I/We withdraw from the contract concluded by me/us for the purchase of the following goods:

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Ordered on/received on:

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Name of consumer(s):

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Address of consumer(s):

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Date:

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Signature of consumer(s) – only if this form is submitted on paper:

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